Covid 19 Updates

Alert Level 1 update: 9 June, 2020

We are at Level 1. Yeah!  This does mean a lot more freedom for everyone, including staff and residents at HBH. However due to the very frail and vulnerable situation of our residents, a few restrictions will remain. This is because although right now NZ has no Covid-19, this could change. Covid-19 is still widespread throughout the world, and as NZ opens up more and more over coming months, the risk of a second wave will become very real.  Please note that HBH will consider increasing restrictions again to protect the well-being and health of our residents if the Covid-19 risk increases.


The small number of remaining restrictions and hygiene requirements will also protect our residents against other illness, such as colds, and tummy bugs, which often come in winter time.


Some of our remaining restrictions also arise from the positive aspects of Lockdown. Residents and staff found aspects of Lockdown life enjoyable, and we are trying to continue these on as we go into  ‘life as normal’.


The following takes effect from Wednesday 10th June 2020:



Our key message is to PLAY IT SAFE – If you are unwell do not visit. If you think you may have been exposed to Covid-19 or any other illness, do not visit.


Visiting hours

10am to 12 midday and then 1pm onwards 7 days per week. Please note that it has always been our practice to lock the door at 6pm. After that time you have to ring the bell to be admitted.

We are asking for no visitors during lunch. We have found during lockdown that many residents eat better when there are no interruptions from visitors.  The exception is for volunteers and family member who usually assist with feeding people.



All entrances, including the basement will be open.

When you arrive please:

  • SIGN IN – using the tablet/ipad provided at the entrance
  • Sanitise your hands


Length of visit

You can now visit for longer than 30 minutes at a time, however please be mindful of our residents energy levels. For someone very frail more frequent shorter visits can be more beneficial.


Who can visit?

All age groups, including under 16 years can now visit. However please DO NOT BRING CHILDREN IF THEY ARE UNWELL


Number of visitors

We are not placing a limit but we suggest that smaller groups of 2 to 3 are best. This enables some social distancing to be continued and is less fatiguing for frailer residents.



If appropriate to the health of your relative, you can take residents on outings. However, please do NOT go to crowded places, and maintain social distancing whenever possible amongst people you do not know.


Hygiene for visitors to aged residential care under Level 1:

  • Wash your hands before you leave home
  • Sanitise when you arrive at HBH
  • You may hug your relative but we suggest some social distancing continues – this is a protection against all illnesses
  • Keep social distance, 1 metre, from people you do not know when-ever possible, including if queuing to sign in
  • Sanitise your hands when you leave HBH
  • Please remember that you are visiting a frail older person, so when you are out and about in the community, take more care than average. Keep social distance when you can, keep strict hand hygiene etc, so that you do not bring anything into the facility when you visit.
  • Keep a good record of where you go in the community, so that if there is a Covid-19 outbreak, you can quickly know if you might have been exposed and can let HBH know immediately
  • Let us know IMMEDIATELY if you think you might be unwell with a communicable disease (eg cold, tummy bug), or have been exposed to Covid-19 and have visited HBH within the past 14 days. The sooner we know, the sooner we can take appropriate steps.


Day Club

Will be resuming at full capacity. The Day Club Team Leader will be in touch with clients about the details.


New admission and respite care

We are open for new admissions (when we have a vacancy) and for respite care. A Covid-19 assessment protect is required by the Ministry of Health and this is currently being reviewed by them to reduce requirements under Level 1. Our Social Worker will let you know what is required when you enquire.



Our volunteer programme will resume. Our Volunteer Co-ordinator will be in touch.


Thank you all for your co-operation. Our single focus since Covid-19 arrived in NZ was to keep our residents and staff safe. We have done that, so let’s remain vigilant, think of others, play it safe and keep it that way.



Bonnie Robinson


Alert  Level 2 update: 28 May, 2020
Updated guidelines for visiting  

Reduced hours on Monday of Queens Birthday weekend

On Monday, 1st June (Queens Birthday) visiting will be in the afternoon only 1pm to 4:30pm.

Slight change to visiting hours from next week

From Tuesday 2nd June afternoon visiting hours will end at 4:30pm.

If you arrive at 4:30pm you can stay for half an hour, but no-one will be admitted after 4:30pm.

We have analysed our data and very few people visit after 5pm, and our staff are needing to get on with care duties at this time, so we have decided to make this change.

Future changes to visiting

While we are now at Level 2, we are continuing with our screening and reduced visiting hours for now.

We are reviewing this weekly as information and advice changes. We are likely to move more slowly to loosen restrictions than you might experience at work or in the community – this is due to the high-risk status of our residents in terms of the impact of Covid-19. If our residents were exposed, they are much more likely to be seriously ill or die, so even though the risk of infection is declining, it is still there, and we want to keep our residents as safe as possible.

In the Waikato care facility that had Covid-19 cases, a family member who did not know they were sick passed it on to their relative. The 30 minute, 2 x per week restriction we have at the moment is because the evidence is that the longer someone is with another person, the higher the risk of catching something if the person they are with is ill.

Level 1 Visiting

We have not yet had information about what level 1 will look like. However, it is likely that there will continue to be some visiting restrictions, although not as many as currently, and definitely continued health screening and sign in. We are working on automating our sign in and temperature taking to speed this up.


Alert  Level 2 update: 18 May, 2020
Guidelines for Visiting


Rest Home and Hospital

The facility will be open to visitors, however, strict restrictions and guidelines must be followed:

  • All visitors must enter through the hospital entrance (only one entrance will be open).
  • Visiting hours will be on Monday to Friday from:

 10am to 11.30am. If you arrive at 11.30am you can stay 30 minutes but must leave at midday.
2pm to 5.30pm. If you arrive at 5.30pm you can stay 30 minutes but must leave by 6pm.

  • Visiting during the weekend will be from 1pm to 4.30pm. If you arrive at 4.30pm you can stay 30 minutes but must leave by 5pm.
  • Only 2 people will be able to visit at a time and no children under 16 years.
  • Sanitise your hands when you arrive and leave.
  • You’ll need to sign in with your name, contact details and the name of the person you’re visiting. Your temperature will be taken and recorded when you sign in.
  • Once you’ve signed in, you must go directly to see the person you’re visiting.
  • On entering the resident’s room, you must sit at least 1 metre Please do not kiss.
  • Keep visits short – up to 15 to 30 minutes maximum.
  • You can use the lounge during your visit or sit outdoors but you’ll need to stay at least 2 metres apart from others at all times.
  • If you visit during lunchtime you will need to wait in your resident’s room for them to finish.
  • Do not take your relative on outings. We will review this once the impact of Level 2 is better known. For now it is safer if residents have as little contact as possible with ‘strangers’ and external environments.
  • If you usually come to feed your relative you can continue to do so.
  • If you feel unwell, please do not visit.
  • Many family members will be keen to visit as soon as we go to Level 2, but please delay your visit for a day or two if you can so that we don’t have everyone arriving at once. Please be patient at the entrance as we do the health screen.
  • If you’re unsure, please call us first on 09 538 0800.

139 on Union apartments

Family and friends may visit residents under Alert Level 2 with the following guidelines to be followed:

  • Visitors must sit at least 1 metre
  • Wash hands before and after you visit or have had visitors.
  • The resident must record everyone who visits them and will be given a form to complete with this information.
  • If the resident is not well, they cannot have visitors. Likewise, if you feel unwell, please do not visit.
  • Activities will resume but with a limit of 10 people attending at a time.

Respite care

We’ll be in contact directly with those on the waiting list for respite care once we have received specific guidelines from the Ministry of Health. If you need to book respite care, please contact Jenny Moore, Social Worker, on 538 0803.

Day Programme

We are hoping to be able to open the Day Programme under Level 2, but with significant restrictions. The Day Programme team leader will be in touch with attendees or family members if the programme is to re-open.

There are likely to be significant restrictions on the number attending each day and we’ll also need to work through transport options to adhere to the social distancing guidelines.

  • We’ll be back in touch once we have confirmation. Please do NOT just turn up on the first day of Level 2 as the Day Programme may not yet be open.

Stevenson Village

Family and friends can visit again under Level 2. Please follow good hygiene precautions:

  • Visitors must sit at least 1 metre
  • Wash hands before and after you visit or have had visitors.
  • The resident must record everyone who visits them and will be given a form to complete with this information.
  • If the resident is not well, they cannot have visitors. Likewise, if you feel unwell, please do not visit.

If you have any questions or need further information, please phone reception on 09 538 0800.

We all want to keep our residents safe and well, so thank you for your cooperation during these challenging times.

Bonnie Robinson, CEO, HBH Senior Living

Alert  Level 3 update: 29 April, 2020

HBH remains in lockdown

In accordance with the Director General of Health’s guidelines on Level 3, HBH Senior Living will remain closed to visitors. The only exception is for residents in palliative care and this will be decided case by case.

Communicating with your relative(s)

  • We have been doing our best to ensure that residents and families stay connected through phone calls, emails and video calls, and we now have more iPads available to do this. If you are already communicating with your relative electronically then please continue to do so.
  •  If you are not currently able to video call, but would like to, we are encouraging relatives to adopt WhatsApp. This is a free app that can be downloaded to a smartphone. To access WhatsApp, please follow these steps:
  1. Go to the App Store on your mobile phone and search for WhatsApp
  2. If you don’t know how to load or use WhatsApp please in the first instance, ask family or friends to advise you. If you don’t have anyone to advise you, we can try to assist over the phone. Please email Lee Warmington if you need assistance.
  3. Once you are set up please email Lee Warmington the following information:
  • Your relative’s name and the community they live in
  • Your mobile number
  • Your preferred time of day and day of week to connect with your relative. Please be flexible as we do have limited times available.

Please note – this service is for one to one chats only. If you wish to have a group chat you will need to arrange yourself.

Remember, if you have questions or concerns you can phone the RN in charge of your community.

Other ways to stay in touch

We are regularly posting pictures on the HBH Facebook page of activities at HBH. If you are not already, please follow us on

We are also posting Covid 19 updates regularly on this website.

Specific information for 139 on Union residents

No external visitors will be allowed to the apartments to ensure that residents remain as safe as possible.

Apartment residents will be able to:

  • Invite one other resident from within 139 on Union to visit their apartment so long as –
  •  a record is kept of the visits
  • hands are washed and sanitised before and after the visit
  • only one person is in the elevator at a time
  • residents sit 2 metres apart
  • Food is not shared. A cup of tea or coffee is fine.
  • When the visit is over, any surfaces that have been touched should be wiped down with soapy water, and cups etc are washed in soapy water immediately
  • No visits should take place if a resident is feeling unwell.

Small group activities will resume for 139 on Union residents in the week of 4 May. Residents will be notified of these and the guidelines during these activities. Unfortunately residents who are doing their own shopping will not be able to attend these social events, however those attending medical appointments can as the level of infection control is expected to be high at these venues.

  • HBH can arrange shopping for 139 on Union residents
  • 139 on Union residents cannot visit residents in the rest home or hospital

We’re taking care of your loved ones: 26 March, 2020 

HBH Senior Living is in lockdown until further notice. This means:

  • No visitors at all to our Rest Home, Hospital, Retirement Village or Stevenson Village
  • No Respite Care
  • No Day Programme
  • No Virtual Village programmes or classes
  • No volunteers to enter premises

If you need to drop off food for apartment residents or other items for any resident, please drop them at the HOSPITAL entrance, clearly labelled. Our staff will collect the items and deliver them to that resident.

Please keep in touch as often as you can

We know it’s difficult to be separated from loved ones at this time, but it’s the best protection we can give our older family members. We encourage you to stay connected with your family member via phone, facetime, email, or other electronic means – it means a lot to them.

Thank you for your co-operation. If you have any questions or need further information, please don’t hesitate to call reception on 09 538 0800.

What People Say About Us

My family are delighted for me. They’re so happy to know that I’m so happy and contented here.