2017 Residents and Relatives Survey

The residents and relatives at our Resthome and Hospital are surveyed independently every year. Below is a summary of the findings from our 2017 survey.

88% Residents
84% Relatives
Consider the level of personal care to be of a high standard.

88% Residents
84% Relatives
Are happy with the medical services and therapy provided.

92% Residents
90% Relatives
Are happy with the standard of accommodation.

88% Residents
83% Relatives
Are happy with the level of autonomy and choice offered.

83% Residents
83% Relatives
Are happy with the meals provided and the dining facility.

91% Residents
82% Relatives
Are satisfied with the laundry and cleaning services.

82% Relatives
Are happy with the way staff communicate with them.

87% Residents
84% Relatives
Consider the lifestyle and range of activities to be of a high standard.

89% Residents
87% Relatives
Are satisfied with their overall level of wellbeing.

90% Residents
90% Relatives
Consider that they maintain a healthy level of community contact.

87% Residents
87% Relatives
Are happy with the levels of communication and social involvement.

Please click here for additional feedback we received.

In every little way, we care.

Just a note to say “thank you” for the card and good wishes extended to me while in hospital. I was made to feel very much at home and the care and physio were wonderful. Everything was great.

Thanks again,
Fay

What People Say About Us

What I like is that my Dad has 24-hour attention in beautiful, clean, sunny surroundings. The qualified friendly staff are to be commended.