2017 Residents and Relatives Survey

The residents and relatives at our Resthome and Hospital are surveyed independently every year. Below is a summary of the findings from our 2017 survey.

88% Residents
84% Relatives
Consider the level of personal care to be of a high standard.

88% Residents
84% Relatives
Are happy with the medical services and therapy provided.

92% Residents
90% Relatives
Are happy with the standard of accommodation.

88% Residents
83% Relatives
Are happy with the level of autonomy and choice offered.

83% Residents
83% Relatives
Are happy with the meals provided and the dining facility.

91% Residents
82% Relatives
Are satisfied with the laundry and cleaning services.

82% Relatives
Are happy with the way staff communicate with them.

87% Residents
84% Relatives
Consider the lifestyle and range of activities to be of a high standard.

89% Residents
87% Relatives
Are satisfied with their overall level of wellbeing.

90% Residents
90% Relatives
Consider that they maintain a healthy level of community contact.

87% Residents
87% Relatives
Are happy with the levels of communication and social involvement.

Please click here for additional feedback we received.

In every little way, we care.

Just a note to say “thank you” for the card and good wishes extended to me while in hospital. I was made to feel very much at home and the care and physio were wonderful. Everything was great.

Thanks again,
Fay

What People Say About Us

Everybody is so friendly and we as a family feel very comfortable to discuss any worries we may have – we always feel very welcome.