2019 Residents and Relatives Survey

The residents and relatives at our Resthome and Hospital are surveyed independently every year. Below is a summary of the findings from our 2019 survey.

82% Residents
91% Relatives
Are satisfied with the quality of
care they or their relative receives.

94% Residents
94% Relatives
Say the staff make them or their
relative feel safe and secure.

82% Residents
95% Relatives
Feel staff genuinely care about
them or their relative.

88% Residents
95% Relatives
Consider staff are kind,
supportive and helpful.

88% Residents
85% Relatives
Are happy with the medical services
and therapy provided.

88% Residents
91% Relatives
Are happy with theliving areas.

94% Residents
81% Relatives
Are happy with the level of
autonomy and choice offered.

82% Residents
80% Relatives
Consider that they maintain a healthy
level of community contact.

80% Residents
90% Relatives
Are satisfied with the cleaning services.

77% Residents
82% Relatives
Are satisfied with the range
of activities available.

89% Relatives
77% Residents
Are satisfied that they are kept
informed about things that affect
them or their relative.

88% Residents
89% Relatives
Are satisfied with their
overall level of wellbeing.

Please click here for additional feedback we received.

In every little way, we care.

Just a note to say “thank you” for the card and good wishes extended to me while in hospital. I was made to feel very much at home and the care and physio were wonderful. Everything was great.

Thanks again,
Fay

What People Say About Us

My family are delighted for me. They’re so happy to know that I’m so happy and contented here.