2019 Residents and Relatives Survey

The residents and relatives at our Resthome and Hospital are surveyed independently every year. Below is a summary of the findings from our 2019 survey.

82% Residents
91% Relatives
Are satisfied with the quality of
care they or their relative receives.

94% Residents
94% Relatives
Say the staff make them or their
relative feel safe and secure.

82% Residents
95% Relatives
Feel staff genuinely care about
them or their relative.

88% Residents
95% Relatives
Consider staff are kind,
supportive and helpful.

88% Residents
85% Relatives
Are happy with the medical services
and therapy provided.

88% Residents
91% Relatives
Are happy with theliving areas.

94% Residents
81% Relatives
Are happy with the level of
autonomy and choice offered.

82% Residents
80% Relatives
Consider that they maintain a healthy
level of community contact.

80% Residents
90% Relatives
Are satisfied with the cleaning services.

77% Residents
82% Relatives
Are satisfied with the range
of activities available.

89% Relatives
77% Residents
Are satisfied that they are kept
informed about things that affect
them or their relative.

88% Residents
89% Relatives
Are satisfied with their
overall level of wellbeing.

Please click here for additional feedback we received.

In every little way, we care.

Just a note to say “thank you” for the card and good wishes extended to me while in hospital. I was made to feel very much at home and the care and physio were wonderful. Everything was great.

Thanks again,
Fay

What People Say About Us

I like the friendliness, cleanliness and the way it’s run. I feel safer here than at home.