A culture that puts people first

As a values-based organisation, we’re proud of our unique culture of nurturing relationships and promoting person-directed care. For over 45 years, this approach has supported hundreds of local seniors to age well and live fully

Staff who truly care

For most of our staff, aged care is more than a job – it’s a calling. Their kindness, commitment and expertise are the backbone of our high-quality care.

A lower staff turnover than most – On average, our staff turnover rate is half that of other aged care providers.

Staff training is a priority – Many of our team are trained in the Eden Alternative philosophy, which shapes our approach to care, while ongoing clinical and skills-based training ensure the highest standards.

Loyal, long-standing employees – Nearly two-thirds of our staff have been with HBH for three years or more, reflecting the strength of our values and the dedication of our team.

Staff who go further – Our team don’t just do their jobs. They step up as Eden Alternative leaders and cultural ambassadors, further nurturing relationships and enriching daily life here at HBH.

A workplace of choice – Our Employee Net Promoter Score (ENPS) of 38 demonstrates that our employees are significantly more likely to recommend HBH as a great place to work, highlighting strong engagement, workplace satisfaction and team loyalty.

What our residents and clients have to say about our staff…

The people here have always been wonderful, and they still are. There are so many long-standing staff, which is testament to how special this place is. HBH is a lovely place to live and a very special community.

Howick Views resident

When Mum moved in, the staff couldn’t have been nicer – they greeted her with care and compassion and made sure she was comfortable and settled. This is the norm – it doesn’t matter who they are or what they do at HBH, everyone is so caring and kind.

Resident's family

I feel so lucky that this level of care was available to both of us. It’s so important that everyone can be cared for with dignity, kindness and respect in their later life and that is what HBH does. It has a big heart, rather than big pockets.

Gulf Views resident

The staff are all just so lovely. From the caregivers to management – everyone is available, kind and caring. It’s no surprise that HBH is a charity, because the care is obvious everywhere you look.

Howick Views resident

I’ve never met such wonderful people in my life. They are angels. When my wife was there, they went out of their way to ensure she was welcomed and felt at home. After seeing the opposite of this, I now know the difference it makes.

Gulf Views resident

As you get older, it’s not about the facility, but the care that makes a difference to your daily life. And we have that in buckets at HBH – from respite care that gives me a break, to wonderful staff and neighbours who care. That’s not easy to come by these days and I feel very fortunate.

Apartment resident

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A culture that puts people first

Staff who truly care

What our residents and clients have to say about our staff…

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